AHH policies and frequently asked questions (FAQ).


At A Healer’s Hand + The Nest, your relaxation and well-being is our top priority, and we are committed to providing you with a serene, rejuvenating, and safe spa experience.

To ensure a harmonious environment and the best possible service, we have established a set of policies and procedures outlined further below. Our skilled therapists are dedicated to tailoring each session to your specific needs and preferences. Prior to your appointment, we kindly ask you to review our policies, which encompass scheduling guidelines, cancellation policies, and health considerations. Your safety and comfort are paramount, and our spa maintains the highest standards of cleanliness and professionalism. We invite you to immerse yourself in a tranquil escape and trust that our policies are designed to enhance your overall spa journey.

Your satisfaction is our top priority.

Cancellation Policy

CANCELLATION POLICY: A Healer’s Hand + The Nest (AHH) prioritizes the time of both our valued clients and dedicated service providers. To ensure efficient scheduling and appointment accessibility, AHH maintains a 48-hour cancellation policy.


  • Appointments can be canceled without penalty up to 48 hours in advance.
  • Cancellations made within 24-48 hours of your scheduled appointment will incur a $25 fee.
  • Cancellations made within 24 hours will result in a 50% service fee.
  • No-shows and same-day cancellations will be charged the full appointment cost (100% service fee).

Within our standard 48-hour cancellation policy, AHH offers additional appointment scheduling flexibility for documented medical emergencies, unexpected severe weather impacting travel safety, and situations involving death/bereavement. If any of these circumstances apply, please contact us as soon as possible.


  • Late Arrivals: Arriving more than 15 minutes late may result in provider discretion to either shorten or reschedule the appointment. Same-day cancellation fees may apply.
  • Prepaid Services: Same-day cancellations or no-shows for any appointments booked using prepaid services, including gift certificates, special discount packages, or memberships, will result in forfeiture of the prepaid service value.
  • Rate Changes: AHH reserves the right to adjust provider/service rates at any time due to factors such as provider education/expertise, operational costs, client retention, workload capacities, etc.
  • Scheduling: A valid credit card is required to secure your appointment. Failure to provide card information within 48 hours may result in appointment cancellation.

Covid-19 + Masks

COVID-19 + FACE MASKS. AHH is committed to maintaining the highest level of health and safety. While most COVID-19-related regulatory guidelines have expired, AHH providers continue to wear face masks. Clients and visitors are not required to wear face masks but may choose to do so at their own discretion.

For upcoming appointments, we kindly ask that clients notify AHH reception and/or the appropriate service provider before scheduled appointment times if you are not feeling well and/or need to reschedule any booked services.

AHH reserves the right to refuse services to anyone exhibiting symptoms of COVID-19 or any other illness.

Privacy Policy

AHH respects your privacy and is committed to protecting your personal information. Our website uses cookies, which are small data files placed on your device, to track your browsing activity and remember preferences (like login information). You can control or disable cookies through your browser settings. Our site may also include embedded content from other websites (e.g., videos, social media feeds).  These websites may collect data about you through cookies or other tracking methods. We recommend reviewing the privacy policies of any embedded content to understand their data practices.

We collect information necessary for scheduling appointments, processing payments, and providing requested services. This information may include your name, contact details, appointment history, and any relevant health information you choose to share. We will never share your personal information with third parties without your consent, except as required by law. We utilize secure measures to safeguard your data and only authorized personnel have access. Please refer to our expanded Privacy Policy here.

Purchases + Returns

You can return eligible AHH products and goods within 30 days of purchase. To qualify for a full refund via the original payment method, the items must be returned unused, unopened, and in their original packaging. Please note that products purchased during promotions or special offers are considered final sale and cannot be returned. 

  • Gift certificates can be returned for a refund within 72 hours (3 days) of purchase. AHH gift certificates are valid for up to two years from the purchase date (unless otherwise specified). They cannot be redeemed for cash. Please bring a copy of your gift certificate (print or digital) to redeem at checkout.
  • Pre-purchased packages must be used within one year of purchase. Pre-purchased packages are transferable but not refundable.


When using pre-purchased packages or gift certificates at checkout, please be aware that clients are responsible for paying any applicable price differences resulting from rate changes between the time of booking and actual appointment date.