Cancellation Policy. Appointments canceled within 48 hours but outside of a 24-hour window will be charged $25. For cancellations within 24 hours of a scheduled appointment time, 50% of the total appointment service cost will be charged. No-show or same-day cancellations will be charged 100% of the original booked service cost without exception. For clients who are more than 15 minutes late, it is the AHH provider’s discretion whether to shorten the appointment/booked service or if the appointment should be canceled/rescheduled entirely, in which case the client would be charged as a “no-show/same-day” cancellation as outlined above.
Clients intending to redeem gift certificates or a previously purchased special, package, or membership. In the event of a same-day cancellation or no-show, any pre-purchased gift certificate, special, package, or membership will be forfeited. If you have a membership, we will attempt to reschedule appointments that are canceled with at least 48 hours of notice; however, this accommodation will not be granted for no-show or same-day cancellations, and the appointment will be forfeited.