Policies

Cancellation Policy. Appointments canceled within 48 hours but outside of a 24-hour window will be charged $25. For cancellations within 24 hours of a scheduled appointment time, 50% of the total appointment service cost will be charged. No-show or same-day cancellations will be charged 100% of the original booked service cost without exception. For clients who are more than 15 minutes late, it is the AHH provider’s discretion whether to shorten the appointment/booked service or if the appointment should be canceled/rescheduled entirely, in which case the client would be charged as a “no-show/same-day” cancellation as outlined above. 

Clients intending to redeem gift certificates or a previously purchased special, package, or membership. In the event of a same-day cancellation or no-show, any pre-purchased gift certificate, special, package, or membership will be forfeited. If you have a membership, we will attempt to reschedule appointments that are canceled with at least 48 hours of notice; however, this accommodation will not be granted for no-show or same-day cancellations, and the appointment will be forfeited.

Covid-19 + Masks. We are committed to maintaining the highest level of health and safety at A Healer’s Hand + The Nest (AHH). While most COVID-19-related regulatory guidelines have expired, AHH providers will continue to wear masks. Clients and visitors are not required to wear face masks but may choose to wear them at their own discretion. For upcoming appointments, we ask that clients:

• Please notify AHH reception and/or the appropriate service provider before scheduled appointment times if you are not feeling well and/or need to reschedule any booked services.

AHH reserves the right to refuse services to anyone exhibiting symptoms.

Returns + Refunds. AHH accepts returns for eligible products or goods up to 30 days from the original purchase date. To be eligible for return, products must be in the same condition as when purchased: unused, unopened, and in the original packaging. Product returns meeting these conditions will be issued a full refund in the form of the original payment. Any products purchased during a promotional period or special are considered final sale; no returns will be granted. 

Gift certificates can be returned and refunded within 72 hours, or three (3) days, of the original purchase date. AHH gift certificates are valid for up to two (2) years unless otherwise specified and cannot be redeemed for cash. Please be aware when using a pre-purchased package or gift certificate that our providers have varying rates and clients are responsible for paying any applicable price difference upon checkout.

Scheduling. We require a valid credit card to secure your appointment at the time of scheduling. If credit card information is not provided within 48 hours of your scheduled appointment time, AHH reserves the right to cancel your appointment and offer the time to our waitlist. 

Rates. Please note that provider rates are subject to increase at any time based on a variety of factors, including provider-specific experience and expertise levels, continuing education, and client retention. AHH also periodically reviews and updates service rates in consideration of the physical nature of the services provided, the limited availability to expand work capacity and the total amount of working hours, and the continued evolution of our practice and overall rising costs of goods and services.